Rental agreement & cancellation policy

Draft for review. This agreement is not in effect yet.

This agreement is between the owners of Wandering Pines in Bartlett, New Hampshire ("we" or "us") and the person who books a stay directly through this website ("you"). By ticking the box at checkout, you agree to it on behalf of everyone in your party.

Cancellation policy

Days are counted back from 4 p.m. Eastern Time on your check-in day.

• More than 30 days before check-in: full refund.
• Between 7 and 30 days before check-in: refund of half of what you paid.
• Less than 7 days before check-in: no refund.

To cancel, reply to your confirmation email. Refunds go back to the card you paid with; your bank may take 5 to 10 business days to show them. There is no refund for nights you don't use if you arrive late or leave early.

We don't give refunds for weather, road or ski conditions, or other things outside our control, so we recommend travel insurance. If the house becomes unusable during your stay for a reason we are responsible for, such as no heat or water that we can't restore, we will refund the nights affected.

If we ever have to cancel your stay, you get a full refund. We aren't responsible for other costs, such as travel.

Your booking

• When you request a stay, your card is held for the full total: nightly rent, the cleaning fee, any pet fee, and New Hampshire Meals & Rooms tax. It isn't charged yet.
• We reply within 24 hours. If we accept, your card is charged the full total and we email your confirmation. If we can't host you, or don't reply in time, the hold is released and nothing is charged.
• The person booking must be at least 25, stay at the house for the whole stay, and complete the ID check. You are responsible for everyone in your party and anyone you invite.
• The house sleeps up to 11 guests, including children. Only the guests on your booking may stay overnight.
• Your card is saved securely by our payment processor, Stripe, for charges under "Damage and extra cleaning" below.
• To change dates, ask us. A change depends on availability and the price for the new dates.

Arrival and departure

• Check-in is at 4 p.m. and check-out is at 11 a.m. Ask if you'd like to arrive early or leave late; we'll say yes when we can.
• We send directions and how to get in a few days before you arrive.
• Before you leave, please follow the check-out list in the house: load and run the dishwasher, take the trash out to the bins, turn off the lights and lock the doors.

House rules

• No smoking or vaping anywhere in the house.
• No parties or events.
• Quiet hours are 10 p.m. to 7 a.m.
• No fireworks.
• Use the wood stove and fire pit as the house guide explains, never leave a fire unattended, and put fires out completely. Follow any local burn bans.
• We're in bear country: keep food and trash inside or in the bins, never on the deck or in cars.
• Please don't disable the smoke or carbon monoxide alarms.

Dogs

• Up to 2 dogs are welcome, with a $115 pet fee per stay. Please include them when you book.
• No cats or other pets, because of allergies.
• Keep dogs on a leash outside, clean up after them, and don't leave them alone in the house for long stretches.
• An undeclared dog is charged the pet fee plus any extra cleaning it needs.

Damage and extra cleaning

Accidents happen; please tell us about anything broken as soon as you can. You agree that we may charge your saved card for:

• damage to the house or its contents beyond normal wear and tear, and missing items;
• cleaning beyond a normal turnover, such as pet accidents or a lot of extra trash;
• a $250 deep-cleaning fee if anyone smokes or vapes inside.

Before charging anything, we'll email you within 7 days after check-out with a description, photos and the cost (a receipt or an estimate), and you'll have a chance to reply. We only charge what repairs, replacements or cleaning actually cost.

Safety

• The house is in the woods. Expect uneven ground, a footbridge, stairs, wildlife, a wood stove that gets very hot, and an open fire pit. The house isn't childproofed, so please supervise children.
• You and your party use the house, grounds, stove and fire pit at your own risk. To the extent the law allows, we aren't liable for injury, loss or damage unless it is caused by our negligence. We aren't responsible for belongings left behind, lost or stolen.
• In an emergency, call 911 first, then call us.

Our access to the house

We, our cleaners or repair people may need to enter during your stay for urgent repairs or if we believe this agreement is being broken. We'll give you notice whenever we can.

Your information

Stripe handles your card and ID check; from the ID check we only learn whether it passed. We use your contact details to manage your stay and don't sell or share them.

General

We may end a stay early, without a refund, for serious breaches such as a party, going over the guest limit, or a danger to the house or neighbors. New Hampshire law governs this agreement.

Questions about this agreement? Send us a note.